Returns + Exchanges

Here at The Freckled Ginger Co., we pride ourselves in making sure your shopping experience with us is above all others.  If you do not love a purchase you've made, you may return the items in their original condition WITHIN 14 DAYS OF BUSINESS (the days will be calculated from the date of delivery).  All items that are eligible for returns can be returned for EXCHANGE or STORE CREDIT only.  Your shipment back to us must be postmarked no later than 14 days from the delivery of the purchase.  Please be mindful we are a small business, and we are unable to refund shipping costs. For this reason, all shipping costs are non-refundable and are the customer's responsibility.  Sale items, accessories, and other items marked final sale are exempt from returns.

What is considered original condition?

All items MUST be in its original condition.  This means it should be UNWORN, UNWASHED, UNALTERED and ALL TAGS ATTACHED.  There is no exception to this policy.  Items which are returned with stains (make-up, deodorant, etc.), pet hair, damage, cuts from self attempted sewing/fixing, washed or with smoke smell will NOT be accepted.  Please understand that we must be strict with this policy due to the health (allergies, asthma, etc.) of other customers. 

Who do I contact with questions?

If you have any questions concerning our return policy please email us at contact@thefreckledginger.co. Please allow us 1-2 business days to get back with you.

Can I Exchange Items?

Absolutely!  We want to make sure you have items you are in love with.  Being a small business, we have a limited number of The Freckled Ginger Co. merchandise, this means we cannot guarantee exchanges. We know how frustrating this can be, so we will issue you a store credit.  If the correct size is available, you can use your store credit to purchase it.

Can I Change or Cancel My Order?

We realize sometimes life happens and you may need to change or cancel your order. We get it! In order to attempt a change in your order, or to cancel your order, you MUST email us immediately. Please note that our email response time can vary between 1-2 days. Once orders have began to process, we will be unable to make any changes.

 

Process for Returns + Exchanges

Be sure your items meet the original condition requirements above.

• Ship back your item(s) to the address below with the following information inside so that we can contact and issue you your store credit:
• Name
• Order Number
• Packing Slip (if you still have it)
• Email (for store credit)
• Contact 
  
  Return item(s) to the following address:
  The Freckled Ginger Company
  PO Box 856.
  Millen, GA. 30442
  
  
• Once we receive your return, we will process the item(s) and email you your store credit code if your item(s) meet the original condition requirements stated above.  Please allow us 2-5 business days to process your return.
  
  
• Exchange order will be shipped once the item(s) have been returned to us. 
  
  
• We will reserve all rights to refuse any returns received 14 days after the post marked delivery date or if we determine that the merchandise does not meet our return policy.  So please be sure to read the policy in its entirety. 
  
  
• We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost / damaged return packages.  We are not responsible for packages that were delivered to the wrong address if the address listed on our label was correct.  You must contact your local postal carrier for their mistake.  We can assist, but we are NOT responsible.